Product Development

Research &

Frame & Hypothesize Your Initial Idea
Create a Team Charter
Perform Company, Climate, Competitor, Collaborator & Customer Analysis
Develop Personas
Develop Product Roadmap
Assess Product Feasibility, Viability & Desirability

Design a Solution

Craft an Experience Map, Journey Map, or Service Blueprint
Define User Stories
Outline Your Product Requirement Document
Design Wireframe, Mock-Ups, and Prototypes
Perform Usability Tests on Design
Test Minimum Viable Product (MVP)

Develop & Implement

Develop Product, Test, & Iterate Based on User Feedback
Internal Release of Product (Alpha Test)
Beta Test with External Users
Iterate Feedback

Release & Sustain

Launch the Product
Deploy Customer Success Teams and Product Service Operations


Guide to Choosing Methodologies
Scrum Sprint Planning
Business Model / Lean Canvas
Design Thinking Culture

Workflow Tools

Identifying Management Tools
Identifying Themes & Insights to Test Hypotheses
Prioritization Frameworks
Ideation Tools

People Skills

Tips for Effective Meetings
Identifying & Targeting Customer Needs
Customer Experience Map
Customer Success Management